Privacy Policy

Last updated: November 2026

1. About this policy

This privacy policy applies to TechAddicts (Coffs) Pty Ltd (ABN 55 620 200 348), trading as TechAddicts (“we”, “us” or “our”).

We take your privacy seriously. This policy explains what personal information we collect, how we collect it, how we use, store and disclose it, and how you can access or correct it or make a complaint. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

We may update this policy from time to time. The current version will always be available on our website, with the date it was last updated.

2. The personal information we collect

We only collect personal information that is reasonably necessary for our business. Depending on how you deal with us, this may include:

• your name, business name, postal or street address, email address and phone number;
• details of your enquiry, the goods or services you need, quotes, orders and service history;
• payment and billing information (card payments are processed by our payment providers and we do not store full card numbers);
• information about your business or personal circumstances that you choose to share with us so we can recommend the right solution;
• login details and passwords for your devices, software, networks or online accounts, only where you give them to us so we can carry out work for you (see section 5);
• your responses to customer surveys, feedback requests or promotions;
• if you apply for a job with us, the information in your application; and
• technical information when you use our website, such as your device and browser type, IP address, approximate location and pages viewed.

You can deal with us anonymously or using a pseudonym for general enquiries. However, we will usually need your name and contact details to quote, supply goods or provide services.

3. How we collect it

We collect personal information directly from you wherever possible, for example when you:

• contact us by phone, email, SMS or social media, or visit our store;
• send an enquiry through the contact form on our website;
• ask for a quote, buy goods or engage us for services, including remote support;
• respond to a survey or promotion; or
• apply for a job with us.

Sometimes we collect information from someone else, such as your employer or a colleague who engages us on behalf of your business, or our suppliers and service partners. If we receive personal information we did not ask for and do not need, we will destroy or de-identify it where it is lawful and reasonable to do so.

4. How we use it

We use personal information to:

• respond to your enquiries and prepare quotes;
• supply goods, carry out repairs, installations and setups, and provide on-site and remote IT support;
• process payments, warranty claims and returns;
• keep records and run our business, including accounting and administration;
• send you service messages, reminders, updates and security alerts;
• improve our services, website and customer experience;
• send you marketing about our products and services where you have agreed to receive it, in line with the Spam Act 2003 (you can unsubscribe at any time using the link or instructions in the message, or by contacting us);
• consider job applications; and
• meet our legal obligations, resolve disputes and enforce our agreements.

We do not sell your personal information. We do not use automated decision-making that significantly affects you.

5. Your devices, data and passwords

Repairs, setups, data transfers and IT support can involve access to your devices and the information stored on them. When we do this work:

• we only access your devices, files, systems and accounts as far as needed to do the work you have asked for;
• we do not copy, keep or look through your files except where needed for the job (for example, a data transfer, backup or recovery you have requested);
• remote support sessions only take place with your permission, using a session you start or approve;
• we keep any passwords or login details you give us secure, use them only for the job, and delete them when they are no longer needed; and
• we recommend you back up important data before handing over a device, and change any passwords you shared with us once the work is complete.

6. Our website and cookies

Our website is hosted by Wix. Enquiries submitted through our contact form are stored securely in our Wix account so we can respond to you.

Our website and the services built into it may use cookies and similar technologies to make the site work, remember your preferences and understand how the site is used. This includes the embedded Google Map, which is provided by Google and may set its own cookies. We also use Google Analytics to understand how visitors find and use our site, such as which pages are viewed and how long visits last. Google Analytics uses cookies and collects information such as your IP address, device and browser type, approximate location and the pages you visit. You can opt out of Google Analytics on any website by installing the Google Analytics opt-out browser add-on. You can find out more in How Google uses information from sites or apps that use its services.

You can block or delete cookies in your browser settings, although some parts of the website may not work as intended.

Our website contains links to other websites and social media pages. We are not responsible for their privacy practices, so please read their privacy policies.

7. Who we share it with

We only share personal information where needed for the purposes above, or where required or authorised by law. This may include:

• our staff and contractors who help deliver goods and services to you;
• suppliers, distributors and manufacturers, for example to order equipment, register products or process warranty claims;
• service providers that support our business, such as website hosting, email, cloud storage, remote support software, payment processing, accounting and IT systems; and
• our professional advisers, insurers, and government or law enforcement bodies where the law requires it.

Some of these providers, such as Wix, Google, Microsoft and our remote support provider, may store or process information outside Australia, including in the United States and other countries where they operate. Where we use overseas providers, we take reasonable steps to make sure they handle personal information in a way that is consistent with the Australian Privacy Principles.

8. How we protect and keep it

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These include password-protected and access-controlled systems, multi-factor authentication where available, up-to-date security software, and limiting access to staff who need it.

We keep personal information only for as long as we need it for the purposes in this policy or as required by law, such as tax and record-keeping laws. After that, we securely destroy or de-identify it.

No system is completely secure. If a data breach is likely to cause you serious harm, we will take steps to contain it and will notify you and the Office of the Australian Information Commissioner where the law requires us to.

9. Accessing or correcting your information

You can ask for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We may need to confirm your identity first. We will not charge you for making a request and aim to respond within 30 days. If we cannot give you access or make a correction, we will explain why.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below. We will look into it and aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

11. Contact us